RETURN & REFUND POLICY
EFFECTIVE DATE: DECEMBER 04, 2025
BIKE SHOP ON THE GO CORP. is committed to your complete satisfaction. This Return & Refund Policy is effective as of December 04, 2025.
RETURN ELIGIBILITY
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30-Day Window: Return any unused e-bike or accessory within 30 days of delivery.
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Condition: Must be in original packaging, with all accessories and under 10 miles ridden.
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Defective Items: Full replacement or refund within 7 days — no restocking fee.
RETURN PROCESS
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Contact ride@bikeonthego.shop or call +1 (786) 631-3099 with your order number.
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Receive free return label (we cover return shipping on all approved returns).
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Ship back to: Bike Shop On The Go Returns 3200 NW 11th Ave, Miami, FL 33127, USA
REFUND TIMELINE
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Full refund to original payment method within 5–7 business days after inspection.
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Original shipping charges non-refundable unless defective.
2-YEAR WARRANTY
Every e-bike includes a 2-year limited warranty against manufacturing defects. We’ll repair or replace — your choice — at no cost.
NON-RETURNABLE ITEMS
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Used e-bikes (over 10 miles)
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Clearance/final-sale items
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Missing parts or damaged packaging (unless defective)
CANCELLATIONS
Cancel before shipping for a full refund — contact us within 24 hours.
CONTACT US
BIKE SHOP ON THE GO CORP. 3200 NW 11th Ave, Miami, FL 33127, USA Phone: +1 (786) 631-3099 Email: ride@bikeonthego.shop